Effective date: July 25, 2022
Whenever users visit our Website, servers providing functionality for our Website may automatically log the standard data provided by user web browser. Such data is considered "non-identifying information", as it does not contain anything that is capable of identifying any user personally. The standard data may include user computer's IP address, the type of browser used, the pages visited, the time and date of visit and the time spent on each page of our Website.
We collect personal information when users request information about our services and products, request delivery of information, schedule an event or otherwise voluntarily provide such information through our Website or otherwise. This information may include any of the following:
- personal contact information, such as name, phone number and email address
- services and products any particular user may be interested in purchasing
Generally, every user will have control over the amount and type of information he or she provides to us when using our Website.
We may ask users to provide personal information, such as:
- Name, surname;
- Phone number;
- Email address;
- Company name;
- Role within the company;
- Tax Identification Number (TIN) or Social Security Number (SSN).
This data is considered "identifying information", as it can personally identify users. We only request personal information relevant to providing users with Karta Service, and only use it to help provide or improve these services.
How Information is Collected
We collect information by lawful means, with user knowledge and consent. We also let users know why we are collecting information about users and how it will be used. Users are free to refuse our request, with the understanding that, if our request is refused, we may be unable to provide the refusing user with some of the Karta Services and functionality available on our Website.
How Information is Used
We may use the collected information, both identifying and non-identifying, to understand who our users are, how they use our services, and how we may enhance their experience of our Website. We do not disclose any such information publicly.
When we use or process personal information about users, we do so only as necessary to provide Karta Services to users (e.g., to meet our contractual and legal obligations), or otherwise with user consent, to comply with applicable law, or to fulfill other legitimate interests. Through our Website, all users are provided with the choice of which types of communications users will receive from us, and the ability to change those choices whenever users want. Some of the more common, specific uses of the information provided by users are described below.
Providing Services; Fulfilling Contractual Obligations
- verify user's identity for security purposes;
- provide user with suggestions and advice concerning our services;
- provide our services, which includes updating, securing and troubleshooting, as well as providing support; and/or
- improve, personalize and develop our services.
We will continue to process this information until the contract between the user and us ends or is terminated by either party under the terms of the contract.
Processing of Information Subject to User Consent
Through certain actions when otherwise there is no contractual relationship between user and us, such as when, after having browsed our Website, user requests us to provide more information about our business, including about our services, we may request the user to provide consent to us in order to process information that may be personal information.
Wherever practicable, we aim to obtain explicit user consent to process personal information. Sometimes user might give consent implicitly, such as when user sends us a message containing personal information by email to which user expects us to reply.
When we communicate with users about our business, we will use the contact information provided to us to discuss technical issues, services, and other information of interest to users. We may also send users email messages containing useful information and promotional information about our business. Except where a particular user has consented to our use of user information for a specific purpose, we will not use any of user's information in any way that would identify the user personally.
We will continue to process user information on this basis until user withdraws consent or it can be reasonably assumed that user consent is no longer valid.
Each user may withdraw consent at any time by instructing us using the contact information at the end of this Policy, or changing user elections within our Website. However, if user does so, he or she may no longer be able to use our Website or Karta Services.
Legally Required Disclosure of Information
We may be legally required to disclose user personal information, if such disclosure is:
- required by subpoena, law, or other legal process;
- necessary to assist law enforcement officials or governmental authorities;
- necessary to investigate violations of or otherwise enforce our Terms and Conditions of Use;
- necessary to protect us from legal action or claims from third parties including users; and/or
- necessary to protect the legal rights, personal/real property, or personal safety of our company, customers, third party partners, employees, and affiliates.
Other Legitimate Interest
We may process information or use it to communicate with users on the basis that doing so is necessary to achieve a legitimate interest, either to a particular user or to us. Where we use user information on this basis, we do so after having given careful consideration to:
- whether the same objective could be achieved through other means;
- whether processing (or not processing) might cause a particular user any harm;
- whether the user would expect us to process his or her data, and whether the user would consider it reasonable to do so;
For example, we may process user data or communicate with the user for any of the following purposes:
- operating our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and conducting research;
- record-keeping for the proper and necessary administration of our business;
- responding to user complaints or service requests;
- protecting and asserting the legal rights of any party;
- insuring against or obtaining professional advice that is required to manage business risk; and/or
- protecting the interests of any particular user where we believe we have a duty to do so.
We will continue to use this information for this purpose until the legitimate interest no longer exists or such use is not necessary to achieve the legitimate interest.
Data Processing and Data Storage
The personal information we collect is stored and processed in the United States of America or any other country in which Karta, its subsidiaries, affiliates, or service providers operate. We only transfer user data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.
We only retain personal information for as long as necessary to provide our services. While we retain personal information, we will protect it by applying commercially acceptable means to prevent loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. That having been said, we would like to remind users that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of personal information.
Whenever users request us to delete their personal information, or where user personal information is no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.
Use of Сookies
To provide visitors of our Website with the ability to prevent their data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on. Users who wish to opt-out should download and install the add-on for their web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Safari, Firefox and Microsoft Edge. In order to function, the opt-out add-on must be able to load and execute properly on the user’s browser. Users may want to learn more about the opt-out and how to properly install the browser add-on by accessing this link: https://support.google.com/analytics/answer/181881?hl=en
Payment processing services may personal information of our users solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without explicit consent of our users. We do not give payment processors permission to disclose or use any of our data for any other purpose.
We will refuse government and law enforcement requests for personal information if we believe a request is too broad or unrelated to its stated purpose. However, we may decide to cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.
We do not otherwise share or supply personal information to third parties. We do not sell or rent personal information of our users to marketers or third parties.
Requesting, Amending or Deleting Personal Information.
1. Access to User Personal Information
Any user may review certain information that we hold about him or her by signing in to user account on our Website. To obtain a copy of all information we maintain about a particular user, that user may send us a request using the contact information at the end of this Policy. After receiving user request, we will tell when we expect to provide the user with the requested information.
2. Removal or Change of User Information
If a user wishes us to remove or change personal information that he or she has provided us, the user may contact us at the contact information at the end of this Policy. However, the removal or change of user information may limit the service we can provide.
3. Verification of Information
When we receive any request to access, edit or delete personal information, we will first take reasonable steps to verify user identity before granting access or otherwise taking any action. This is important to safeguard user information.
4. Retention Period for Personal Data
Except as otherwise mentioned in this Policy, we keep user personal information only for as long as required by us:
- to provide a particular user with the services he or she has requested, or otherwise to perform or enforce our contract;
- to continue to provide the best possible user experience to visitors who return to our Website to collect information;
- to comply with other law, including for any period demanded by tax authorities; and/or
- to support a claim or defense in any court or in any legal, regulatory or administrative proceeding.
We have implemented appropriate technical and organizational security measures to protect the personal information of our users in our care, both during transmission and once we receive it. This includes physical and technical security measures to protect our data from accidental or unlawful destruction, loss, or alteration, and from unauthorized disclosure or access. However, users should be aware that no method of transmitting information over the Internet or storing information is completely secure.
Limits of This Policy
Our Website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
User Rights and Responsibilities
As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request that such information be deleted. You may amend or remove your account information at any time, using the tools provided in your account control panel.
You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes.
Please feel free to contact us if you have any concerns or questions about how we handle your data and personal information at [email protected].